effective service delivery
Featured links
esd overview
See our effective service delivery page for an overview of tools and guidance, including the new Innovation Toolkit.
esd projects
esd projects covers a range of public sector projects, including examples of technology enabled services for improving the lives of disadvantaged people.
Cost architecture project
The cost architecture project is working with a group of pilot local authorities to develop a methodology for activity based costing.
EU lists
The esd-toolkit.eu pages provide a service list for seven different EU countries, each in English and the country's own language
esd4you
esd4you gives an overview of the esd site, with an introduction to the various areas and what each one offers you. esd4you also shows the tools esd provides and how they can be used, depending on your interests.
esd-toolkit
esd-toolkit is a hosted, secure, online resource that enables all local authorities to record their public facing services against a comprehensive list of services, processes and interactions - using esd-toolkit local authorities can monitor, manage and report on their progress towards implementing electronic government and modernisation targets - making a real difference - improving services for the citizen. The esd-toolkit benefits by subscription level document summarises features.
esd-standards
Features controlled lists suitable for populating metadata associated with local government resources. All lists are built on the same XML framework. Each is presented as an XML resource and presented in multiple other formats for both manual inspection and machine reading. Mappings between lists are also published. Each local government list is supported through the esd-toolkit and its online forum.
esd-suppliers
esd-suppliers makes it possible for suppliers from the private sector to participate in the esd community.
With esd-toolkit supplier membership you can use esd-toolkit as a vehicle to develop two way engagement with local authorities.
esd-suppliers Integration Practice (formerly the Local Government Integration Practice - LGIP) facilitates collaboration between suppliers and their local authority customers, to deliver integration capabilities according to non-proprietary standards.
esd-forums
The place for discussion of esd-toolkit, standards, interoperability, working groups and more. Certain forums are restricted to users with a '.gov.uk' email address registering through the esd-toolkit, while others are open to a wider audience, including private sector users registering through esd-suppliers or the Integration Practice (formerly LGIP).