effective service delivery

Featured links

esd overview

See our effective service delivery page for an overview of tools and guidance, including the new Innovation Toolkit.

esd projects

esd projects covers a range of public sector projects, including examples of technology enabled services for improving the lives of disadvantaged people.

Cost architecture project

The cost architecture project is working with a group of pilot local authorities to develop a methodology for activity based costing.

European Union flagEU lists

The esd-toolkit.eu pages provide a service list for seven different EU countries, each in English and the country's own language

 

esd-toolkit

esd-toolkit

esd-toolkit is a hosted, secure, online resource that enables all local authorities to record their public facing services against a comprehensive list of services, processes and interactions - using esd-toolkit local authorities can monitor, manage and report on their progress towards implementing electronic government and modernisation targets - making a real difference - improving services for the citizen. The esd-toolkit benefits by subscription level document summarises features.

esd-suppliers

esd-suppliers

esd-suppliers makes it possible for suppliers from the private sector to participate in the esd community.

With esd-toolkit supplier membership you can use esd-toolkit as a vehicle to develop two way engagement with local authorities.

esd-suppliers Integration Practice (formerly the Local Government Integration Practice - LGIP) facilitates collaboration between suppliers and their local authority customers, to deliver integration capabilities according to non-proprietary standards.