Local Authority partners
Rochdale : e-Service Standards for Customer Services
E-government is a vital strand of the Government's modernisation agenda and is central to the Council's own improvement agenda. It is based on four guiding principles: building services around citizens' choices; making government services more accessible; promoting social inclusion; and using information better.
We are committed to using new and emerging technology to transform service delivery for all of our customers and, in doing so, achieving the Governments targets for electronic service delivery.
The Council's Implementing Electronic Government (IEG) Statement describe the Council's general preparedness for e-government and its plans for achieving the targets of having all relevant services available electronically by the end of 2005.
Rochdale MBC is committed to providing high standards of customer service and has therefore agreed to take on the lead in delivering the e-standards for Customer Services.
Havering : e-Service Standards for Human Resources
Havering Council is committed to using e-Government to transform the way that the Council provides services in the future.
The Council's e-Government programme will support Havering's Modernising Agenda in ensuring that its customers have the choice as to how they communicate with the Council and access its services.
We are greatly honoured to be chosen as the lead in developing the e-standards for Human Resources.
Hertfordshire : e-Service Standards for Adult Services
The Government wants public services at national and local level, e.g. reporting faulty street lights, available electronically by 2005. That could mean through digital television, customer service centres or mobile 'phones or on the internet. Each council has to submit an annual plan (an IEG Statement) showing how they are going to meet the target to improve customer service, to increase efficiency and to engage more with citizens. It is therefore with great pleasure we agreed to be the service lead on developing e-standards for Adult Services .
Wandsworth - 'Passionate about e-government' : e-Service Standards for e-trees
Wandsworth Council is making huge progress in its drive to ensure a full-range of high quality online services for local people.
Cabinet member for corporate resources and council e-champion Maurice Heaster says: "Wandsworth is passionate about e-government. We are keen to learn from others' experience and share the fruits of our own investment in new accessible approaches to service delivery."
The council's own website is already a market leader. It has been rated in the top ten of local authority sites in the UK by SOCiTM (Society for IT Managers) for the past two years.
New and innovative online services are constantly being developed. Increasingly, these are bringing the council closer to its citizens and creating new opportunities for constructive participation and engagement in local affairs.
The council's commitment to improving local e-government services has been strengthened through its leadership of the PARSOL (Planning and Regulatory Services Online) National Project. PARSOL has already delivered e-service delivery standards for planning and will shortly be publishing standards for environmental health and building control.
The council is delighted to be leading the delivery of the new e-trees service standards.
Leeds : e-Service Standards for ICT
A highly effective ICT Service and reliable ICT infrastructure are essential to enable Leeds City Council to provide high quality services to the people of Leeds.
Within Leeds City Council ICT Services are managed and delivered as part of the Corporate Services Department. This is because ICT has a key part to play in the delivery of corporate priorities. It is ultimately about enabling transformation, as well as a mission critical component of all Council operations. In this context, information is a key Council asset. ICT provides services, products and infrastructure, which contribute to the provision, management, use, storage, sharing and security of the Council’s information, through modern, efficient and effective business applications, facilities and communications networks.
The overarching goals for ICT Services are to:
- Improve and simplify access to better quality services
- Improve Value for Money, through streamlining our processes, enabling greater operational efficiency and use of ICT, and developing more transparent performance management standards
- Support and develop our staff, so that they are able to make a positive contribution to the delivery of the Councils priorities and to achieve their potential
- Maximise the opportunities offered by new technologies and new ways of working to reduce transaction costs and be a key contributor to the delivery of services in innovative ways.
ICT - A key driver for organisational transformation…
The ultimate strategic goal of ICT however, is to engender Corporate organisational
transformation, that delivers quality and efficiency benefits. The central
starting point is the potential of new ways to manage information through
technology, to underpin new processes, organisations and culture. This covers
a broad and fundamental range of demands, relevant to Gershon / efficiency,
to modernisation and beyond. ICT is essentially a ‘people’ issue,
not just a ‘technology’ issue.
For all of the above Leeds is very pleased to be able to lead on the delivery
of e-Service Standards for Information and Communication Technology
(ICT).
Northamptonshire : e-Service Standards for Highways
"e-Government" is a national initiative utilising technology to facilitate ongoing improvements in the services offered by central government, local councils and other public bodies such as the health service. e-Government covers the delivery of services over the Internet, through managed call or contact centres, by interactive digital TV and through mobile phones."
We are already offering many services via our web site and are working to use those facilities outlined above to improve our services still further. At the same time we are taking steps to ensure that we offer these services to everyone.
We feel honoured to be a part of developing e-service standards especially e-standards for Highways.
Hartlepool : e-Service Standards for Property
The term e-Government stands for Electronic Government and is a way of describing a new approach to the delivery of services to the public which makes greater use of Information and Communication technologies (ICT). Although e-Government is about using ICT much more, it is really about using ICT in ways which enable the Council to provide a much more effective and efficient service to the public. The government have set some targets for Councils which means that they will all have to be able to provide 100% of their services electronically by December 2005.
We are excited by the opportunity given to us to lead on the delivery of e Service Standards for Property .
Brent : e-Service Standards for Housing Services
Brent is at the forefront of developing E-Government systems in UK local authorities. The Council is committed to providing electronic access to its services and to meeting the Government's targets for electronic service delivery.
The Council anticipates that by 2005:
- All Council services, information and transactions will be available online
- Public consultations will be available online
- All Brent schools and libraries will be connected to the Internet
We therefore are privileged to have been asked to lead on the delivery of e service standards for Housing Services .
