Overview
The NeSDS programme sets efficiency benchmarks for local authorities based on aggregation of their own professional experience and best practices with the objective of delivering :
- Customer focused service delivery
- Best practice driven performance levels
- Compatibility with professional bodies and other government departments
- The definition of the role of each service area in terms of overall customer care
- The Streamlining of delivery of services to customers and the interface between front and back office functions/services.
The standards are designed to build on the initial success of the PARSOL e planning service delivery standards - Over 30% of Local Authorities have indicated in a recent survey that they are actively using the initial planning service delivery standards from the PARSOL national Project.
The project is split into two phases with the first phase delivering standards covering:
- Human Resources
- Property
- Highways
- ICT
- Customer Services
- Adult Services
- Housing
- E-Trees
The second phase will deliver standards covering the following service areas:
- Libraries
- Finance
- Children
- Leisure
- Revs and Bens
The National Projects Programme has already delivered the e-planning standard and this is available on the Standards page. The following standards are currently being finalised and will be available in the near future.
- Environmental Health
- Building Control
