Press Archive
As Press Articles are published, they will be made available on this page.
NeSDS Programme Launch by Stephen Evans, CEO London borough of Havering. (PDF document)
NeSDS Press Release, formal press release note issued by the NeSDS Programme Office (PDF document)
English Local Authorities make a success of the National eService Delivery Standards
Interview with Cynthia Griffin, Executive Director of Customer Access and Culture Services at Havering LBC. (Courtesy of Public Servant Magazine)
The following NeSDS articles have been published in a special Municipal Journal Supplement supporting the annual LGA Conference in Harrogate, July 2005.
Service with a smile, Ann Wardle, head of customer services for Rochdale MBC, believes there are new heights that can be reached in the drive for better services.(PDF Document)
Connecting
with the customers, Graham Frankland, head of property services at Hartlepool
Council, is enjoying the borough’s involvement in NeSDS.
(PDF Document)
Backing the frontline service, Marj Keddy, head of human resources at Havering LBC, anticipates an end to ‘paper chasing’ and a rise in efficiency in the back office. (PDF Document)
A leaf out of e-standards, Tree services are increasingly under the spotlight, and leafy Wandsworth LBC is leading the way in providing them, says senior planner Martin Howell. (PDF Document)
Locata proves hot property, Nick Davies, head of housing policy and research at Brent LBC, hails the boost to property sales that e-technology is providing. (PDF Document)
Taking care with e-delivery, Michael Francis says Hertfordshire CC prides itself on its use of e-technology in adult care services. (PDF Document)
On the road to excellence, David Johnson, lead officer for e-government highways services, has overseen Northamptonshire CC’s work with the StreetDoctor and EMPReSS systems – and predicts much more to come. (PDF Document)
Leed-ing the way in ICT, Leeds City Council is blazing a trail in ICT. Its ICT head Dylan Roberts explains why it has become one of the NeSDS pilots . (PDF Document)
No time to waste, Wandsworth LBC is looking to set the standard for environmental services, and hopes all local authorities will follow their lead, says Andy Waren, head of environmental services. (PDF Document)
A framework for a new tomorrow, Building control is set to become much more efficient – if local authorities rally around the new framework, believes Steve Evans, chief building control surveyor of Milton Keynes Council. (PDF Document).
Ray Whitehouse, Head of IT at Havering LBC, discusses the impact of the forthcoming National eService Delivery Standards in ICT (PDF document)
National e-Service Delivery Standards – and their application to Highways. A new set of standards will allow local authorities to continue to improve services in a consistent manner. (PDF document)
Graham Frankland, Head of Procurement and Property Services at Hartlepool BC, discusses the Property e Service Delivery Standards being developed by NeSDS Programme. (PDF document)
HR and Housing, latest to get the e-Government treatment, Alison Thomas of Public Servant Magazine interviews Mark Porter, London Borough of Havering’s HR Manager for Organisational Performance and Nick Davies, Brent’s Head of Policy and Research for housing.
PublicTechnology.net, writes an article on the National
e-Service Delivery Standards-and their application to HR.
